Privacy policy

This Privacy Policy explains how Northside Collective LLC collects and uses information when you visit northsidecollective.shop, place an order, or contact customer care.

1. Information we collect

Depending on how you use the store, we may collect your name, email address, phone number, billing and shipping address, order details, payment status, customer service messages, device information, IP address, and website access logs.

2. How we use information

• Process, confirm, and fulfill orders
• Arrange delivery and provide available tracking information
• Process payments and help prevent fraud or misuse
• Respond to questions and provide after-sales support
• Maintain website security and improve store operations
• Meet tax, accounting, legal, and regulatory obligations

3. Payment and service providers

Payment information is handled by the authorized payment service provider displayed at checkout. We do not ask customers to send complete card numbers by email or phone. Information needed to complete an order may be shared with payment processors, carriers, fulfillment providers, hosting providers, fraud-prevention services, and professional advisers.

4. Cookies and technical data

The store and its service providers may use cookies or similar technologies to keep the cart functional, remember preferences, measure performance, and protect the site. Browser settings can manage cookies, although some store features may not work correctly without them.

5. Retention and security

We retain information for as long as reasonably necessary to process orders, provide support, maintain business records, resolve disputes, prevent fraud, and comply with applicable obligations. We use reasonable technical and organizational measures, but no internet transmission or storage system can be guaranteed completely secure.

6. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your information. To submit a request, email collectivenorthside@gmail.com. We may need to verify your identity before completing a request.

7. Children

The store is operated for adults making purchases. We do not knowingly collect personal information directly from children under 13 for independent purchases.

8. Policy updates

We may update this policy when our business, services, or legal obligations change. The latest version published on this page applies from its stated effective date.

9. Contact

Northside Collective LLC
collectivenorthside@gmail.com
+1 (602) 820-0666