Northside Collective
Returns & refunds
1. Return period
The final return window will be shown here and on the order documentation after Northside confirms its operating rules. Any mandatory consumer rights that apply to a customer are not limited by this policy.
2. Starting a return
Contact customer care before sending an item back. Include the order number, item name, reason for the request, and photographs when the item is damaged, defective, or incorrect. Customer care will provide instructions if the request is eligible.
3. Eligibility
Unless a product page or applicable law states otherwise, an eligible preference return should be unused, unwashed, undamaged, and in its original condition and packaging. Proof of purchase may be required.
4. Items that may not be returnable
- Items that have been used, washed, altered, or damaged after delivery
- Personalized or customized items
- Items marked final sale
- Gift cards or other non-physical items
- Items returned outside the confirmed return period
5. Damaged, defective, or incorrect items
Contact us as soon as reasonably possible with the order number and photographs of the item and packaging. After review, Northside may offer a replacement, refund, or another reasonable remedy.
6. Refunds
Approved refunds are issued to the original payment method after the return is received and reviewed. The payment provider and bank control the final posting time. The exact processing window will be published once the active processor is confirmed.
7. Original shipping charges
Original shipping charges may not be refundable for a change-of-mind return, except where required by applicable law or where the issue was caused by Northside or the carrier.
8. Exchanges
Exchanges depend on available inventory. If a replacement is unavailable, an eligible return may be handled as a refund.