Northside Collective
Cancellations
1. Requesting a cancellation
Send a request to collectivenorthside@gmail.com as soon as possible. Include the order number, email used at checkout, and the reason for the request. A request is not complete until customer care confirms the result.
2. Before fulfillment
Northside will make reasonable efforts to cancel an order before it enters fulfillment. If cancellation is accepted before processing, the authorized amount will be released or refunded according to the payment provider’s process.
3. After processing or shipment
Once an order has entered preparation, fulfillment, or shipment, cancellation may no longer be possible. The customer may instead request a return under the Returns & Refunds Policy.
4. Incorrect customer information
Customers are responsible for reviewing order and address details. Contact us immediately if a correction is needed; changes cannot be guaranteed after fulfillment begins.
5. Refund timing
When a cancellation is approved, the refund is sent to the original payment method where possible. The payment provider and bank control the final posting time.