Northside Collective
Shipping policy
1. Scope and processing
This policy applies to orders placed through northsidecollective.shop. Orders are prepared only after the order is accepted and payment authorization is confirmed. Product pages may show a product-specific preparation estimate.
2. Shipping destinations
Supported destinations will be displayed at checkout. Northside will not accept orders to destinations that are not configured in the active WooCommerce shipping zones.
3. Estimated delivery
Delivery estimates will depend on the confirmed fulfillment origin, destination, carrier, selected service, and local delivery conditions. Estimates are not guaranteed dates. Weather, carrier disruption, address errors, customs review, holidays, and other events can cause delays.
4. Shipping charges
The applicable shipping charge will be shown before payment is submitted. It will be calculated by the shipping method actually enabled in the store. No fixed rate, free-shipping threshold, or delivery country is promised by this pre-launch draft.
5. Tracking
When tracking is available, a shipping confirmation may include the carrier and tracking reference. Please allow time for a carrier system to show its first scan.
6. Address accuracy
Customers are responsible for providing a complete address, including unit number, city, state, ZIP code, country, and a reachable contact detail. Contact customer care promptly if an address error is found; changes cannot be guaranteed after fulfillment begins.
7. Delayed, damaged, or incorrect deliveries
Contact customer care with the order number and photographs where relevant. Northside will review the order and carrier information and provide the next available resolution under the Returns & Refunds Policy.